Privacy Policy
Last updated: October 7, 2026
Lauber Property Management LLC (“LPM”, “we”, “us”) manages residential rental buildings in Chicago, Illinois, on behalf of their owners, who are also the owners of LPM. This policy explains what personal information we collect from residents and from people who ask about renting from us, how we use it, and who we share it with. It covers this website, the LPM resident portal at portal.lauberproperty.com, and the text messages and emails we send.
Information we collect
From your lease and our property records
- Your name, unit, email address and mobile phone number.
- Your lease dates, move-in and move-out dates, and whether you are a resident or co-signer.
From you, through the portal, email or text
- Maintenance requests, including descriptions and any photos you upload, and comments on them.
- Your answers to requests for permission to enter your unit.
- Messages you send us by email or text, including replies to ours.
- Your choice of how we contact you, and if you agree to receive text messages, the mobile number you gave us and a record of that consent (when and how you gave it) and of any later opt-out.
When you ask about renting from us
- Your name, phone number and email address, the apartment you asked about, and your showing times.
- Your answers on our showing booking form, including whether you agreed to receive texts from us, and a record of that consent.
When you use the portal or this website
- The email address you use to request a portal sign-in link.
- One cookie that keeps you signed in to the portal. This website sets no cookies. We do not use advertising or analytics cookies, and we do not track you across other websites.
- Standard server logs, such as your IP address and the time of a request, kept for security.
How we use your information
- To manage your tenancy and operate your building: handling maintenance requests, scheduling entry to your unit, issuing building entry codes and mailbox nameplates, and move-in and move-out.
- To send you service messages by email or text: maintenance request updates, building notices (such as water shut-offs, repairs and emergencies), requests for permission to enter, move-in information, rent and lease-renewal reminders, and portal sign-in links.
- To answer rental inquiries, schedule showings and remind you about them, and process rental applications.
- To answer your questions and keep records of our communications with you.
- To keep the portal secure and to comply with the law.
We do not sell your personal information, and we do not use it to send you advertising.
Text messages (SMS)
We text residents, and people who ask about renting from us, only when they have agreed to receive texts from us, or to reply when they text us first. We never text a phone number we received from a listing website or another third party unless that person has texted us or agreed to texts from us directly. Messages are about your tenancy, your building or the apartment you asked about — maintenance updates, building notices, requests for permission to enter, rent and lease-renewal reminders, showing confirmations and reminders, answers to your questions and similar service messages. We do not send marketing text messages. If you text us, we receive your mobile number and your message, and use them to reply and to keep a record of the conversation; outside office hours we send one automatic reply saying when we will respond. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. Agreeing to receive texts is not a condition of renting from us or of booking a showing; if you do not opt in, we contact you by email or phone instead. See our Terms & Conditions for details.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing described in this policy and will not be shared with any third parties, affiliates or lead generators, other than the provider that delivers our text messages on our behalf.
Who we share information with
We share personal information only as follows:
- Service providers that work on our behalf, only to provide their service to us and under their own confidentiality and security obligations: our text message provider (Twilio), our email, file storage and backup provider (Google), our network and security provider (Cloudflare), our property management software provider, our showing-scheduling provider, and our building intercom provider.
- The owner of your building. Each building we manage is owned by one of the people who own LPM, or by a company they own, who is your landlord. Your building's owner can see information about your tenancy and your building, and we send some messages on their behalf. Your text messaging opt-in data and consent stay with LPM and are not shared with building owners.
- When required by law, such as in response to a subpoena or court order, or when needed to protect the safety of residents or others, or to enforce a lease.
- If our business is transferred, such as a sale of a building or of LPM, to the new owner or manager, who will be bound by this policy for information already collected.
How long we keep information
We keep resident information for as long as you live in a building we manage, and afterwards for as long as we need it for accounting, legal and record-keeping purposes. We keep information about people who asked about renting from us for as long as we need it for record-keeping and legal purposes. If you opt out of text messages, we stop texting you but keep a record of your opt-out so we continue to honor it.
Security
The portal and this website are served only over encrypted (HTTPS) connections, portal sign-in uses single-use links sent to your email, and access to resident information is limited to LPM staff who need it. No system is perfectly secure, but we work to protect your information and to require the same of our service providers.
Your choices
- Stop text messages at any time by replying STOP, or turn them off in the resident portal.
- Ask us to correct your contact information, or ask what information we hold about you, by contacting us using the details below.
Children
The portal and our text messages are intended for adults: residents, lease holders and people renting from us. We do not knowingly collect personal information online from children under 13.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date above.
Contact us
Lauber Property Management LLC
2806 W Logan Blvd, Chicago, IL 60647
[email protected] · (773) 525-4343